What is Project Communication Risk and How to Minimise It?

What is Project Communication Risk and How to Minimise It?

Good communication is the bread and butter of a great project management office (PMO), but there is always risk involved in delivering a message. For each project that kicks off under your office, you need to assess what is the project communication risk and understand how to minimise it.

  • What communication risk is
  • How communication risk can affect your projects
  • Ways you can minimise communication risks in your PMO

What is project communication risk?

Communication risk comes from the chance that the message you give and your project team receives goes awry. Getting your communications wrong can have a big impact on the project and its delivery.

  • The project plan
  • Deadlines
  • Requirements
  • Deliverables
  • KPIs
  • Strategic value

How to minimise communication risk in your PMO

Whilst communication risk can derail a project; there are tactics you can direct your managers to employ that should reduce problems. When completing the project risk assessment, be sure to build these activities into the project to improve communication efforts.

Know your communication tools

Having the right communication tools can go a long way to getting the right message across. Ensuring that the same information is delivered and stored in the same way each time will mean everyone working on projects will know where to turn to get up to date communications.

Know your audience

Some teams are relaxed and enjoy some humour with their communications, whilst other teams need a straight-faced briefing. The risk of getting this wrong is disengaged staff who don’t buy into the project.

Know your stakeholders

The project under your PMO needs to be able to receive communication, too. There is a risk that a stakeholder or client may not know where or how to direct feedback or concerns. This can lead to dissatisfaction at the end of the project.

Know your goals

With each major communication, your project managers need to set goals. During communications such as:

  • Briefings
  • Email blasts
  • Scrums
  • One-to-ones
  • Strategy meeting
  • Project reviews

Be positive

The way a message is delivered will affect how it is understood. The tone of the email, blog post, video, or meeting should be upbeat and focus on the future. This will keep projects moving forward and prevent too much time from being lost due to employee dissatisfaction or engagement.

The take-home

Knowing what project communication risks are and how to minimise them will keep your projects running smoothly and your people engaged. Our five things you need to know to reduce the risk of poor communication will ensure that everyone gets the right message, first time.

Related Posts:

Project Time Risk - What It Is and How to Minimise It?
Project Resource Risk – Managing the People Risk in Your PMO
PMO tools - project communication
Agile Communication for Project Management
Training Project Managers in Communication Using Your PMO
Remote Project Management: Communication Considerations



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Pm Majik

Pm Majik

Evangelist of the Project Management Office (PMO)